About Us

We are not sales people, we pride ourselves on taking a holistic and consultative approach when advising a customer. We focus only on the technical elements of each individual project whether an existing or new build property, to determine if and how renewables can be used to design systems that will provide the optimum heating and hot water systems.

We are MCS accredited, fully trained and accredited installers for a number of technologies and manufacturers but we are not constrained by either so within our product portfolio of Ground, Air source heat pumps, underfloor heating and other heating distribution systems, we have a wide range of available products to select. This allows us to focus on balancing the best return on investment for the customer with the most effective long-term solutions, above all considering the clients exact requirements at every stage.

If, either during the initial call or subsequent communications we deem that your project is not suitable for one of our systems, we will tell you. Our reputation and accreditations are too important to us to just try and make a sale.

JB Group Renewables

JB Group (SW) Ltd. Phone: 0117 325 9306

Registered address and company number: C/O Parallel Accounting Ltd, 8, Charis Avenue, Bristol, England, BS10 5JD. Company registration: 11743206

NAPIT MCS registration NAP-31692 for Air and Ground Source heat pumps

VAT number: 312 6743 20

Professional Indemnity:

Tokio Marine HCC

Policy number: PI24A827775

Limit of Cover: £250,000

Public Liabilty:

Aviva Insurance Limited

Policy number: 100673083CSI

Limit of Cover: £5,000,000

ADR (alternative dispute resolution) provider – Renewable Energy Consumer Code (RECC) with link https://www.recc.org.uk/

Complaints Procedure

Our organisation understands that it may receive complaints from clients and others in a variety of forms and this may be by contact with any member of our team. All colleagues must report the complaint in detail to the Managing Director who is responsible for handling complaints irrespective of how it was received.

The complainant is asked to provide details of their complaint in writing; however, the complaint will be logged within the Complaints log document located in our On-line filing system.

This report identifies the complainant, the date logged, a summary of the complaint, a summary of any investigation findings, an indication of the outcome, and a summary of any action taken to resolve the complaint if it was upheld.

The Managing Director or nominated representative will respond within 7 days of receiving a complaint unless otherwise agreed and in all cases, the complainant will be notified of the status and timescales. Where the complaint cannot be resolved quickly due to technical or complexity reasons, the Managing Director or nominated representative will advise how the timescales to resolve this will be dealt with. Where a customer is left without water and or heating, we will resolve the issue in 24 hours.

The Company recognises the reputation damage that can arise from unresolved complaints and handles all complaints as promptly as possible. Where relevant, complaints are handled in line with the requirements of the Consumer Protection Scheme.

If our competent persons scheme or the Consumer Protection Scheme asks the company to investigate and resolve a complaint that has been lodged with them, the procedure above is followed and the outcome fed back to the person who asked for the investigation.

If our competent persons scheme or the Consumer Protection Scheme has a complaint about the Company that they are investigating, the Company will cooperate fully with that investigation.

Where the complainant remains unhappy with the decision, an offer of arbitration by an independent body agreeable to both parties can be used. This may have cost implications to the complainant.

All correspondence pertaining to each complaint will be retained in the complaints log.